Refund policy
Return and Authenticity Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Authenticity Guarantee
At [Your Business Name], we stand behind the authenticity of every item we sell. Each luxury handbag, fine watch, and designer item undergoes our rigorous 8-step authentication process, and many are verified with Entrupy certification. We guarantee that every product we sell is 100% authentic, and we offer a Lifetime Authenticity Guarantee.
If, at any time, you have concerns about the authenticity of your purchase, we encourage you to contact us. We will work with you to verify the item’s authenticity and provide all necessary documentation to give you peace of mind.
Return Policy
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at meridian@pawnidaho.com. Please note that returns will need to be sent to the following address:
451 N Main St., Meridian, ID 83642
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at meridian@pawnidaho.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at meridian@pawnidaho.com.